Solnovo Solutions and Services - Solnovo Solutions and Services

Services, delivered by Solnovo, help contact centers maximize customer relationships, enable richer collaboration, and accelerate technology innovations, to gain and sustain competitive advantage. Solnovo was recognized by Cisco Systems as the first Cisco partner globally to achieve the Cisco Advanced Unified Communications Specialization. Our team has extensive experience in planning, designing, implementing, optimizing and managing Cisco Unified Customer Contact Center systems. Solnovo will work as an extension of your team to deploy a secure, resilient Cisco Customer Contact Center solution, meeting aggressive deployment schedules and accelerating business advantage. Our portfolio of services is based on proven methodologies for unifying voice, video, data, and mobile applications on fixed and mobile networks. With our Cisco inspired Advanced Unified Communications systems-level lifecycles services approach, we ensure that your business realizes a rapid return on the investment.

Prepare, Planning and Design Services

Solnovo and our certified engineers can help you successfully plan, design, and deploy a secure, resilient, high-performance Cisco Unified Customer Contact Center solution, accelerating business advantage. Establish and align business goals to technology requirements.

Solnovo Unified Customer Contact Center Prepare Service

Overview (PDF)

Solnovo Unified Customer Contact Center Planning and Design Service

Data Sheet (PDF)

*Additional scoped services are available to help you prepare for, plan, and design Cisco Unified Customer Contact Center solutions. Please contact your Solnovo Services Account Manager for additional assistance.

Implementation Services

Solnovo Unified Customer Contact Center Performance Assurance Testing Service

Data Sheet (PDF)

Solnovo has developed a load testing solution that helps all facets of a Cisco Unified Customer Contact Center solution meets both your business and technical requirements.

Operation Services

Increase operational efficiency providing immediate access to vital information, award-winning technical support, including options for remote management.

Solnovo Unified Customer Contact Center Essential Operate Service

Maintain the high availability, security, and operational efficiency of your Cisco Unified Customer Contact Center network.

Data Sheet (PDF)

Solnovo Unified Customer Contact Center Remote Management Service

Maintain the high availability, security, and operational efficiency of your Cisco Unified Customer Contact Center network.

Solnovo SmartCare Service

Solnovo Smart Care Service provides comprehensive network care and improvement for small and medium-sized businesses.

Optimization Services

Solnovo Unified Customer Contact Center Optimization Services

Solnovo Unified Contact Center Optimization Service helps ensure that your Unified Customer Contact Center solution operates at high performance through personal interaction, reporting, and remediation that assists you in the process of optimizing your Contact Center solution. Solnovo Unified Customer Contact Center Optimization Service also provides your in-house IT staff training and knowledge transfer to increase their skill and expertise.

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Solnovo Unified Customer Contact Center Services